Privacy Policy

1. Who we are

Grownex provides marketing services to Australian local businesses. This policy explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

When you enquire, request an audit or call us, we may collect your name, business name, email address, phone number, website, industry, service area and any details you choose to share.

We also collect technical information such as IP address, browser type, pages visited and referring ad or search source, using cookies and similar technologies.

3. How we use it

To respond to your enquiry, prepare your growth audit, deliver agreed services, send service-related communications, and improve our website and advertising.

We may use advertising platforms such as Google and Meta to measure ad performance and show relevant ads. We do not sell your personal information.

4. Disclosure

We may share information with trusted providers who help us operate (for example hosting, CRM, analytics and advertising platforms), only as needed to provide our services. Some providers may store data outside Australia; we take reasonable steps to ensure they protect it appropriately.

5. Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, and delete or de-identify it when no longer needed.

6. Access, correction and complaints

You can request access to or correction of your personal information, or make a privacy complaint, by emailing info@grownex.com.au. We aim to respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Marketing communications

You can opt out of marketing emails or SMS at any time using the unsubscribe link or by contacting us, in line with the Spam Act 2003.